Crash Canon solution su Mac Book unibody 2009

[Paolo75]

Salve, mi sono appena presentato nell'pposita sezione.
Ho due stampanti multifunzione Canon, che uso in rete LAN, che lavorano con un MB unibody del 2009 e un MBP unibody del 2010, entrambi con Mountain Lion.
Ebbene, sul MBP il software Canon Solution EX ed i suoi correlati vanno perfettamente. Al contrario, sul MB crasha sempre. La stampante viene riconosciuta e i driver sono installati sul MB, ma il software per il fax e per lo scanner non gli vanno proprio giù...
Qualche idea?
Avete bisogno del file di log del crash?
Grazie per l'attenzione...
Paolo

[Marpar]

1. Hai fatto su entrambi tutti gli aggiornamenti possibili?
2. I due Mountain Lion sono il risultato di update o installazioni "pulite"?

Il software è questo?
Qualora fosse lui dicono di aver aggiunto il supporto a Mountain Lion.
Se non fosse lui prova a cercarlo.

[Paolo75]

1. Hai fatto su entrambi tutti gli aggiornamenti possibili?
2. I due Mountain Lion sono il risultato di update o installazioni "pulite"?

Il software è questo?
Qualora fosse lui dicono di aver aggiunto il supporto a Mountain Lion.
Se non fosse lui prova a cercarlo.

1. Tutti gli aggiornamenti possibili fatti e rifatti...
2. I due ML sono il risultato di update, scaricati direttamente dall'AppStore. Farei anche un'installazione pulita, se solo sapessi come creare il disco di avvio di ML. Per inciso, il problema sul MB (non il pro) era presente anche con Snow Leopard (crashava anche con SL), mentre sul MBP non lo ha mai fatto, neanche con SL.
Il software è proprio quello, l'ho installato dal CD in dotazione e, per non farmi mancare nulla, ho provato anche dal download disponibile dal supporto Canon.
Che faccio, mando il log?
Un saluto...

[Paolo75]

Ecco il log, a voi la parola...
Saluti,
Paolo


Process: Canon Solution Menu EX [245]
Path: /Applications/Canon Utilities/*/Canon Solution Menu EX.app/Contents/MacOS/Canon Solution Menu EX
Identifier: jp.co.canon.SolutionMenuEX
Version: 1.4.0 (1.4.0)
Code Type: X86 (Native)
Parent Process: launchd [125]
User ID: 501

Date/Time: 2012-11-29 07:25:18.572 +0100
OS Version: Mac OS X 10.8.2 (12C60)
Report Version: 10

Interval Since Last Report: 36694 sec
Crashes Since Last Report: 8
Per-App Interval Since Last Report: 46 sec
Per-App Crashes Since Last Report: 5
Anonymous UUID: 4B7E9ACA-203E-200E-7206-B2B4FA3CDD91

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000027f5030

VM Regions Near 0x27f5030:
mapped file 000000000271e000-00000000027e9000 [ 812K] r--/rwx SM=COW /System/Library/Keyboard Layouts/AppleKeyboardLayouts.bundle/Contents/Resources/AppleKeyboardLayouts-L.dat
-->
MALLOC_SMALL 0000000002800000-0000000003000000 [ 8192K] rw-/rwx SM=PRV

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x93934258 fixupSelectorsInMethodList + 27
1 libobjc.A.dylib 0x9392a9f4 _class_getMethodNoSuper_nolock + 107
2 libobjc.A.dylib 0x9392a3d1 lookUpMethod + 235
3 libobjc.A.dylib 0x9392a2e1 _class_lookupMethodAndLoadCache3 + 47
4 libobjc.A.dylib 0x93929ac1 objc_msgSend + 81
5 com.apple.AppKit 0x929b20fa -[NSImageCell initWithCoder:] + 414
6 com.apple.Foundation 0x9205535b _decodeObjectBinary + 3507
7 com.apple.Foundation 0x920543f7 _decodeObject + 220
8 com.apple.AppKit 0x9286bb86 -[NSControl initWithCoder:] + 733
9 com.apple.AppKit 0x929b0a48 -[NSImageView initWithCoder:] + 713
10 com.apple.Foundation 0x9205535b _decodeObjectBinary + 3507
11 com.apple.Foundation 0x920543f7 _decodeObject + 220
12 com.apple.AppKit 0x92860ee5 -[NSNibConnector initWithCoder:] + 438
13 com.apple.AppKit 0x92860d27 -[NSNibOutletConnector initWithCoder:] + 382
14 com.apple.Foundation 0x9205535b _decodeObjectBinary + 3507
15 com.apple.Foundation 0x92056422 -[NSKeyedUnarchiver _decodeArrayOfObjectsForKey:] + 1423
16 com.apple.Foundation 0x92056ab0 -[NSArray(NSArray) initWithCoder:] + 783
17 com.apple.Foundation 0x9205535b _decodeObjectBinary + 3507
18 com.apple.Foundation 0x920543f7 _decodeObject + 220
19 com.apple.AppKit 0x9285febf -[NSIBObjectData initWithCoder:] + 2152
20 com.apple.Foundation 0x9205535b _decodeObjectBinary + 3507
21 com.apple.Foundation 0x920543f7 _decodeObject + 220
22 com.apple.AppKit 0x9285f508 loadNib + 267
23 com.apple.AppKit 0x9285eb94 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 819
24 com.apple.AppKit 0x929af9a4 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 154
25 com.apple.AppKit 0x9285e61f +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 709
26 jp.co.canon.SolutionMenuEX 0x0003023f -[SLSplashWinCtrl init] + 81
27 jp.co.canon.SolutionMenuEX 0x0000c3dd -[SLAppDelegator applicationDidFinishLaunching:] + 2131
28 com.apple.Foundation 0x92065c52 __57-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke_0 + 49
29 com.apple.CoreFoundation 0x9994ce01 ___CFXNotificationPost_block_invoke_0 + 257
30 com.apple.CoreFoundation 0x9989843a _CFXNotificationPost + 2794
31 com.apple.Foundation 0x9204e788 -[NSNotificationCenter postNotificationName:object:userInfo:] + 92
32 com.apple.AppKit 0x928c918e -[NSApplication _postDidFinishNotification] + 367
33 com.apple.AppKit 0x928c8e48 -[NSApplication _sendFinishLaunchingNotification] + 249
34 com.apple.AppKit 0x928c5d9f -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 751
35 com.apple.AppKit 0x928c58b4 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 378
36 libobjc.A.dylib 0x93942628 -[NSObject performSelector:withObject:withObject:] + 77
37 com.apple.Foundation 0x9206923a __76-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke_0 + 121
38 com.apple.Foundation 0x92068d91 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 430
39 com.apple.Foundation 0x92068b8e _NSAppleEventManagerGenericHandler + 173
40 com.apple.AE 0x94297535 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 331
41 com.apple.AE 0x9426d9de dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44
42 com.apple.AE 0x9426d89d aeProcessAppleEvent + 318
43 com.apple.HIToolbox 0x94453e48 AEProcessAppleEvent + 100
44 com.apple.AppKit 0x928c1ddd _DPSNextEvent + 1655
45 com.apple.AppKit 0x928c126c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
46 com.apple.AppKit 0x928b76cc -[NSApplication run] + 855
47 com.apple.AppKit 0x9285a6f6 NSApplicationMain + 1053
48 jp.co.canon.SolutionMenuEX 0x00002bea _start + 216
49 jp.co.canon.SolutionMenuEX 0x00002b11 start + 41

Thread 1:
0 libsystem_kernel.dylib 0x951290ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x980a004c _pthread_workq_return + 45
2 libsystem_c.dylib 0x9809fe19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x98087cca start_wqthread + 30

Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x951299ae kevent + 10
1 libdispatch.dylib 0x96e84c71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x96e847a9 _dispatch_mgr_thread + 53

Thread 3:
0 libsystem_kernel.dylib 0x951290ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x980a004c _pthread_workq_return + 45
2 libsystem_c.dylib 0x9809fe19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x98087cca start_wqthread + 30

Thread 4:
0 libsystem_kernel.dylib 0x951290ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x980a004c _pthread_workq_return + 45
2 libsystem_c.dylib 0x9809fe19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x98087cca start_wqthread + 30

Thread 5:
0 libsystem_kernel.dylib 0x951290ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x980a004c _pthread_workq_return + 45
2 libsystem_c.dylib 0x9809fe19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x98087cca start_wqthread + 30

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x9393424b ecx: 0xac3a27a0 edx: 0x027f5030
edi: 0x027f5030 esi: 0x00000000 ebp: 0xbfffd928 esp: 0xbfffd900
ss: 0x00000023 efl: 0x00010206 eip: 0x93934258 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x027f5030
Logical CPU: 0

Binary Images:
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0x99774000 - 0x997e9ff7 com.apple.ApplicationServices.ATS (332 - 341.1) <95206704-F9C9-33C4-AF25-FE9890E160B2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x997ea000 - 0x9984eff3 libstdc++.6.dylib (56) <F8FA490A-8F3C-3645-ABF5-78926CE9C62C> /usr/lib/libstdc++.6.dylib
0x9984f000 - 0x99a37ff3 com.apple.CoreFoundation (6.8 - 744.12) <E939CEA0-493C-3233-9983-5070981BB350> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x99a38000 - 0x99a38fff libSystem.B.dylib (169.3) <F479E729-89C7-3B4C-9731-678EB673A861> /usr/lib/libSystem.B.dylib
0x99a39000 - 0x99a42ffd com.apple.audio.SoundManager (4.0 - 4.0) <ABC5FE40-B222-36EB-9905-5C8C4BFD8C87> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
0x99a43000 - 0x99e60fff FaceCoreLight (2.4.1) <571DE3F8-CA8A-3E71-9AF4-F06FFE721CE6> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLight
0x99e61000 - 0x99e62fff libquarantine.dylib (52) <D526310F-DC77-37EA-8F5F-83928EFA3262> /usr/lib/system/libquarantine.dylib
0x99e63000 - 0x99e63fff com.apple.vecLib (3.8 - vecLib 3. <83160DD1-5614-3E34-80EB-97041016EF1F> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x99e64000 - 0x99eccfe7 libvDSP.dylib (380.6) <55780308-4DCA-3B10-9703-EAFC3E13A3FA> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
0x99ecd000 - 0x99ed9ff8 libbz2.1.0.dylib (29) <7031A4C0-784A-3EAA-93DF-EA1F26CC9264> /usr/lib/libbz2.1.0.dylib
0x99f55000 - 0x99f5fffe com.apple.bsd.ServiceManagement (2.0 - 2.0) <9732BA61-D6F6-3644-82DA-FF0D6FEEFC69> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
0x99f60000 - 0x99f93ff3 com.apple.GSS (3.0 - 2.0) <B1D719C1-B000-3BE3-B747-329D608585DD> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x99f97000 - 0x9a29cff7 com.apple.CoreServices.CarbonCore (1037.3 - 1037.3) <4571EDDC-704A-3FB1-B9A6-59870AA6165F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x9a29d000 - 0x9a2c1fff libJPEG.dylib (845) <547FA9A5-0BBB-3E39-BACA-F3E2DAE57DB0> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x9a2c2000 - 0x9a2ccfff libCSync.A.dylib (324.6) <D2E8AC70-C6D1-3C40-8A82-E50422EDCFBF> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x9a646000 - 0x9a69dff7 com.apple.ScalableUserInterface (1.0 - 1) <2B5E454B-BC49-3E85-B54D-1950397C448C> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableUserInterface.framework/Versions/A/ScalableUserInterface

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 227
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=145.4M resident=69.2M(48%) swapped_out_or_unallocated=76.2M(52%)
Writable regions: Total=71.0M written=27.3M(38%) resident=30.5M(43%) swapped_out=0K(0%) unallocated=40.5M(57%)

REGION TYPE VIRTUAL
=========== =======
CG backing stores 152K
CG shared images 1184K
CoreServices 1412K
MALLOC 41.3M
MALLOC guard page 48K
Memory tag=240 4K
Memory tag=242 12K
Memory tag=35 7176K
Stack 66.5M
VM_ALLOCATE 16.1M
__DATA 6484K
__DATA/__OBJC 180K
__IMAGE 528K
__IMPORT 44K
__LINKEDIT 39.2M
__OBJC 2052K
__OBJC/__DATA 180K
__PAGEZERO 4K
__TEXT 106.1M
__UNICODE 544K
mapped file 113.5M
shared memory 308K
=========== =======
TOTAL 402.6M

Model: MacBook5,1, BootROM MB51.007D.B03, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.32f8
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533641465238432D47372020
Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533641465238432D47372020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.81.22)
Bluetooth: Version 4.0.9f33 10885, 2 service, 11 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: FUJITSU MHZ2250BH FFS G1, 250,06 GB
Serial ATA Device: HL-DT-ST DVDRW GS21N
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24400000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0237, 0x04600000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8213, 0x06110000 / 3

[Marpar]

Qui stesso tuo problema.

Viene consigliato di tirare via il software ed usare , come faccio io con la mia HP, Acquisizione immagine o Anteprima.

Hai provato a disinstallare ed installare?

[TheMacGuru]

In questi casi, quello che consiglio, è disinstallare il software di Canon, riavviare il computer, scaricare la versione corretta per il sistema operativo corrente (solitamente i CD forniti sono obsoleti) reinstallare il software.

[Paolo75]

Intanto ringrazio per le risposte sin qui ricevute. Disinstallare e reinstallare il software l'ho fatto ormai una decina di volte.
Acquisizione immagini lavora anche con uno scanner di rete? Con quali driver? E soprattutto PERCHE' due macchine con lo stesso OS aggiornato alla stessa versione hanno un comportamento così diverso rispetto a questi applicativi? Ho il sospetto che sia proprio qualche recondita configurazione che manda in crash quel programma...
Che ne dite?
Un saluto
Paolo

[Marpar]

Acquisizione immagini lavora anche con uno scanner di rete?

Sì!

Con quali driver?

Quelli di sistema.

Una domanda, come fai la disinstallazione?
Il software della Canon ha un suo Tool apposito?

Ciao

[Paolo75]

Comunque ho provato con Acquisizione immagine, e va alla perfezione . Certo, da pignolo quale sono, mi piacerebbe sapere il motivo di questo comportamento anomalo...

[Paolo75]

Acquisizione immagini lavora anche con uno scanner di rete?

Sì!

Con quali driver?

Quelli di sistema.

Una domanda, come fai la disinstallazione?
Il software della Canon ha un suo Tool apposito?

Ciao

Non c'è un tool apposito, ho rimosso manualmente i file dalla libreria, e tutti i .plist in cui compariva il nome "canon", "bj", "ij" o "printer".
Altri modi?

[Marpar]

Io per disinstallare uso AppCleaner.

[robertos]

la butto là, sapendo di poter dire una fesseria... 32 o 64 bit... i due mac sono con la stessa impostazione?

[Paolo75]

la butto là, sapendo di poter dire una fesseria... 32 o 64 bit... i due mac sono con la stessa impostazione?

Bella domanda!

Come faccio a:
1. saperlo
2. eventualmente modificare tale impostazione (sempre se è modificabile)...

P

[TheMacGuru]

Mela-->Info su questo Mac-->Più informazioni-->selezioni Software ed a destra sotto Kernel 64 hai Si o No

[mauripucci]

la butto là, sapendo di poter dire una fesseria... 32 o 64 bit... i due mac sono con la stessa impostazione?

OS X 10.8 Mountain Lion:

Piattaforme supportate: Intel x86-64