Mac non si spegne, non si riavvia, non effettua il logout
Inviato: mar, 09 ago 2016 18:12
Salve a tutti.
Dagli ultimi due aggiornamenti quando provo a spegnere, riavviare o anche semplicemente effettuare il logout, scompare barra dei menù, icone della scrivania ma resta il dock, e il mac rimane così(addirittura se clicco su un'app essa si apre e mi ricompare la barra dei menù, come fosse ancora normalmente acceso); l'unico modo in cui riesco a spegnerlo è quello brutale di tenere premuto il tasto d'accensione.
Inoltre il problema non si presenta se avvio il mac in modalità sicura.
Ho già 1)Formattato l'hard disk, reinstallato il sistema operativo e ricopiato i dati personali 2)Effettuate tutte le varie verifiche e correzioni da utility disco 3)Pulito le varie cache e fatto diverse manutenzioni con OnyX ma non ho ottenuto niente(a parte una velocità leggermente maggiore ), il problema c'è ancora.
Ho visto che ci sono diversi topic sull'argomento, ma non sono comunque riuscito a risolvere il problema, mi affido a voi e ringrazio in anticipo per l'aiuto, io non so più cosa fare
Posto un etreCheck nel caso possa essere utile
EtreCheck version: 2.9.13 (267)
Report generated 2016-08-09 18:08:39
Download EtreCheck from https://etrecheck.com" onclick="window.open(this.href);return false;
Runtime 2:43
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: No problem - just checking
Hardware Information: ⓘ
iMac (21.5-inch, Late 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac13,1
1 2,7 GHz Intel Core i5 CPU: 4-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: Unknown
Video Information: ⓘ
NVIDIA GeForce GT 640M - VRAM: 512 MB
iMac 1920 x 1080
System Software: ⓘ
OS X El Capitan 10.11.6 (15G31) - Time since boot: about 7 hours
Disk Information: ⓘ
APPLE HDD HTS541010A9E662 disk0 : (1 TB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
APPLE HDD (disk0s2) / : 999.35 GB (509.60 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ⓘ
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
PIXART USB OPTICAL MOUSE
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Configuration files: ⓘ
/etc/hosts - Count: 20
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/Library/Application Support/Avast/components/fileshield/unsigned
[loaded] com.avast.AvastFileShield (3.0.0 - SDK 10.10 - 2016-07-21) [Support]
/Library/Application Support/Avast/components/proxy/unsigned
[loaded] com.avast.PacketForwarder (2.1 - SDK 10.10 - 2016-07-21) [Support]
/Library/Extensions
[loaded] com.intel.kext.intelhaxm (1.1.5 - SDK 10.9 - 2016-08-05) [Support]
/System/Library/Extensions
[not loaded] com.wacom.kext.pentablet (Pen Tablet 5.3.2-2 - SDK 10.8 - 2016-08-05) [Support]
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 162 Apple tasks
[running] 69 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 46 Apple tasks
[loaded] 155 Apple tasks
[running] 89 Apple tasks
Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (2014-04-15) [Support]
[loaded] com.adobe.AdobeCreativeCloud.plist (2014-03-21) [Support]
[running] com.avast.update-agent.plist (2016-07-22) [Support]
[loaded] com.avast.userinit.plist (2016-07-22) [Support]
[failed] com.canon.MFManager.plist (2012-05-22) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2015-11-27) [Support]
[running] com.wacom.pentablet.plist (2012-12-12) [Support]
Launch Daemons: ⓘ
[loaded] com.adobe.SwitchBoard.plist (2014-04-04) [Support]
[loaded] com.adobe.fpsaud.plist (2016-06-29) [Support]
[loaded] com.apple.installer.osmessagetracing.plist
[loaded] com.avast.init.plist (2016-07-22) [Support]
[loaded] com.avast.uninstall.plist (2016-07-22) [Support]
[loaded] com.avast.update.plist (2016-07-22) [Support]
[loaded] com.corecode.UninstallPKGDeleteHelper.plist (2015-12-03) [Support]
[loaded] com.intel.haxm.plist (2015-09-28) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-09-23) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2015-11-27) [Support]
[loaded] jp.co.canon.MasterInstaller.plist (2016-01-23) [Support]
User Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (2014-04-15) [Support]
[loaded] com.avast.home.userinit.plist (2016-07-22) [Support]
[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]
[loaded] com.redgiantsoftware.updater.plist (2016-02-16) [Support]
[loaded] com.valvesoftware.steamclean.plist (2016-07-12) [Support]
User Login Items: ⓘ
iTunesHelper Applicazione Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
BambooCore Applicazione Hidden (/Library/Application Support/Wacom/BambooCore.app)
Other Apps: ⓘ
[loaded] com.avast.account
[running] com.avast.daemon
[running] com.avast.fileshield
[running] com.avast.helper
[running] com.avast.proxy
[running] com.avast.service
[running] com.etresoft.EtreCheck.110112
[running] com.wacom.BambooCore.1312
[running] com.wacom.Consumer_TouchDriver.99552
[running] com.wacom.TabletDriver.100512
[loaded] 433 Apple tasks
[running] 180 Apple tasks
Internet Plug-ins: ⓘ
AdobeAAMDetect: AdobeAAMDetect 2.0.0.0 - SDK 10.7 (2014-03-21) [Support]
FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-15) [Support]
QuickTime Plugin: 7.7.3 (2016-07-09)
Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-15) [Support]
Default Browser: 601 - SDK 10.11 (2016-07-09)
WacomNetscape: 2.1.0-1 - SDK 10.8 (2012-12-12) [Support]
SharePointBrowserPlugin: 14.6.4 - SDK 10.6 (2016-06-08) [Support]
Unity Web Player: UnityPlayer version 5.0.3f2 - SDK 10.6 (2015-11-12) [Support]
Silverlight: 5.1.40728.0 - SDK 10.6 (2015-11-28) [Support]
WacomTabletPlugin: WacomTabletPlugin 2.1.0.2 (2012-12-12) [Support]
JavaAppletPlugin: Java 8 Update 101 build 13 (2016-07-24) Check version
Safari Extensions: ⓘ
AdBlock - BetaFish, Inc. - https://getadblock.com" onclick="window.open(this.href);return false; (2016-06-06)
wrc - AVAST Software - http://www.avast.com" onclick="window.open(this.href);return false; (2015-03-05)
3rd Party Preference Panes: ⓘ
Flash Player (2016-06-29) [Support]
Java (2016-07-24) [Support]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
APPLE HDD: Disk size: 999.35 GB Disk used: 489.75 GB
Destinations:
Senza titolo [Local]
Total size: 999.86 GB
Total number of backups: 25
Oldest backup: 10/05/16, 12:24
Last backup: 07/08/16, 01:08
Size of backup disk: Too small
Backup size 999.86 GB < (Disk used 489.75 GB X 3)
Top Processes by CPU: ⓘ
3% WindowServer
1% com.apple.WebKit.WebContent(2)
1% kernel_task
1% fontd(4)
1% Creative Cloud(3)
Top Processes by Memory: ⓘ
888 MB kernel_task
352 MB Safari(3)
344 MB com.apple.WebKit.WebContent(2)
205 MB com.avast.daemon
197 MB Dock(4)
Virtual Memory Information: ⓘ
330 MB Free RAM
7.67 GB Used RAM (2.94 GB Cached)
0 B Swap Used
Diagnostics Information: ⓘ
Aug 9, 2016, 10:39:41 AM Self test - passed
Aug 8, 2016, 06:24:33 PM ~/Library/Logs/DiagnosticReports/suggestd_2016-08-08-182433_[redacted].crash
/System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/suggestd
Aug 8, 2016, 05:17:13 PM /Library/Logs/DiagnosticReports/Maya_2016-08-08-171713_[redacted].cpu_resource.diag [Details]
/Applications/Autodesk/*/Maya.app/Contents/MacOS/Maya
Dagli ultimi due aggiornamenti quando provo a spegnere, riavviare o anche semplicemente effettuare il logout, scompare barra dei menù, icone della scrivania ma resta il dock, e il mac rimane così(addirittura se clicco su un'app essa si apre e mi ricompare la barra dei menù, come fosse ancora normalmente acceso); l'unico modo in cui riesco a spegnerlo è quello brutale di tenere premuto il tasto d'accensione.
Inoltre il problema non si presenta se avvio il mac in modalità sicura.
Ho già 1)Formattato l'hard disk, reinstallato il sistema operativo e ricopiato i dati personali 2)Effettuate tutte le varie verifiche e correzioni da utility disco 3)Pulito le varie cache e fatto diverse manutenzioni con OnyX ma non ho ottenuto niente(a parte una velocità leggermente maggiore ), il problema c'è ancora.
Ho visto che ci sono diversi topic sull'argomento, ma non sono comunque riuscito a risolvere il problema, mi affido a voi e ringrazio in anticipo per l'aiuto, io non so più cosa fare
Posto un etreCheck nel caso possa essere utile
EtreCheck version: 2.9.13 (267)
Report generated 2016-08-09 18:08:39
Download EtreCheck from https://etrecheck.com" onclick="window.open(this.href);return false;
Runtime 2:43
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: No problem - just checking
Hardware Information: ⓘ
iMac (21.5-inch, Late 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac13,1
1 2,7 GHz Intel Core i5 CPU: 4-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: Unknown
Video Information: ⓘ
NVIDIA GeForce GT 640M - VRAM: 512 MB
iMac 1920 x 1080
System Software: ⓘ
OS X El Capitan 10.11.6 (15G31) - Time since boot: about 7 hours
Disk Information: ⓘ
APPLE HDD HTS541010A9E662 disk0 : (1 TB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
APPLE HDD (disk0s2) / : 999.35 GB (509.60 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ⓘ
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
PIXART USB OPTICAL MOUSE
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Configuration files: ⓘ
/etc/hosts - Count: 20
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/Library/Application Support/Avast/components/fileshield/unsigned
[loaded] com.avast.AvastFileShield (3.0.0 - SDK 10.10 - 2016-07-21) [Support]
/Library/Application Support/Avast/components/proxy/unsigned
[loaded] com.avast.PacketForwarder (2.1 - SDK 10.10 - 2016-07-21) [Support]
/Library/Extensions
[loaded] com.intel.kext.intelhaxm (1.1.5 - SDK 10.9 - 2016-08-05) [Support]
/System/Library/Extensions
[not loaded] com.wacom.kext.pentablet (Pen Tablet 5.3.2-2 - SDK 10.8 - 2016-08-05) [Support]
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 162 Apple tasks
[running] 69 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 46 Apple tasks
[loaded] 155 Apple tasks
[running] 89 Apple tasks
Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (2014-04-15) [Support]
[loaded] com.adobe.AdobeCreativeCloud.plist (2014-03-21) [Support]
[running] com.avast.update-agent.plist (2016-07-22) [Support]
[loaded] com.avast.userinit.plist (2016-07-22) [Support]
[failed] com.canon.MFManager.plist (2012-05-22) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2015-11-27) [Support]
[running] com.wacom.pentablet.plist (2012-12-12) [Support]
Launch Daemons: ⓘ
[loaded] com.adobe.SwitchBoard.plist (2014-04-04) [Support]
[loaded] com.adobe.fpsaud.plist (2016-06-29) [Support]
[loaded] com.apple.installer.osmessagetracing.plist
[loaded] com.avast.init.plist (2016-07-22) [Support]
[loaded] com.avast.uninstall.plist (2016-07-22) [Support]
[loaded] com.avast.update.plist (2016-07-22) [Support]
[loaded] com.corecode.UninstallPKGDeleteHelper.plist (2015-12-03) [Support]
[loaded] com.intel.haxm.plist (2015-09-28) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-09-23) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2015-11-27) [Support]
[loaded] jp.co.canon.MasterInstaller.plist (2016-01-23) [Support]
User Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (2014-04-15) [Support]
[loaded] com.avast.home.userinit.plist (2016-07-22) [Support]
[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]
[loaded] com.redgiantsoftware.updater.plist (2016-02-16) [Support]
[loaded] com.valvesoftware.steamclean.plist (2016-07-12) [Support]
User Login Items: ⓘ
iTunesHelper Applicazione Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
BambooCore Applicazione Hidden (/Library/Application Support/Wacom/BambooCore.app)
Other Apps: ⓘ
[loaded] com.avast.account
[running] com.avast.daemon
[running] com.avast.fileshield
[running] com.avast.helper
[running] com.avast.proxy
[running] com.avast.service
[running] com.etresoft.EtreCheck.110112
[running] com.wacom.BambooCore.1312
[running] com.wacom.Consumer_TouchDriver.99552
[running] com.wacom.TabletDriver.100512
[loaded] 433 Apple tasks
[running] 180 Apple tasks
Internet Plug-ins: ⓘ
AdobeAAMDetect: AdobeAAMDetect 2.0.0.0 - SDK 10.7 (2014-03-21) [Support]
FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-15) [Support]
QuickTime Plugin: 7.7.3 (2016-07-09)
Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-15) [Support]
Default Browser: 601 - SDK 10.11 (2016-07-09)
WacomNetscape: 2.1.0-1 - SDK 10.8 (2012-12-12) [Support]
SharePointBrowserPlugin: 14.6.4 - SDK 10.6 (2016-06-08) [Support]
Unity Web Player: UnityPlayer version 5.0.3f2 - SDK 10.6 (2015-11-12) [Support]
Silverlight: 5.1.40728.0 - SDK 10.6 (2015-11-28) [Support]
WacomTabletPlugin: WacomTabletPlugin 2.1.0.2 (2012-12-12) [Support]
JavaAppletPlugin: Java 8 Update 101 build 13 (2016-07-24) Check version
Safari Extensions: ⓘ
AdBlock - BetaFish, Inc. - https://getadblock.com" onclick="window.open(this.href);return false; (2016-06-06)
wrc - AVAST Software - http://www.avast.com" onclick="window.open(this.href);return false; (2015-03-05)
3rd Party Preference Panes: ⓘ
Flash Player (2016-06-29) [Support]
Java (2016-07-24) [Support]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
APPLE HDD: Disk size: 999.35 GB Disk used: 489.75 GB
Destinations:
Senza titolo [Local]
Total size: 999.86 GB
Total number of backups: 25
Oldest backup: 10/05/16, 12:24
Last backup: 07/08/16, 01:08
Size of backup disk: Too small
Backup size 999.86 GB < (Disk used 489.75 GB X 3)
Top Processes by CPU: ⓘ
3% WindowServer
1% com.apple.WebKit.WebContent(2)
1% kernel_task
1% fontd(4)
1% Creative Cloud(3)
Top Processes by Memory: ⓘ
888 MB kernel_task
352 MB Safari(3)
344 MB com.apple.WebKit.WebContent(2)
205 MB com.avast.daemon
197 MB Dock(4)
Virtual Memory Information: ⓘ
330 MB Free RAM
7.67 GB Used RAM (2.94 GB Cached)
0 B Swap Used
Diagnostics Information: ⓘ
Aug 9, 2016, 10:39:41 AM Self test - passed
Aug 8, 2016, 06:24:33 PM ~/Library/Logs/DiagnosticReports/suggestd_2016-08-08-182433_[redacted].crash
/System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/suggestd
Aug 8, 2016, 05:17:13 PM /Library/Logs/DiagnosticReports/Maya_2016-08-08-171713_[redacted].cpu_resource.diag [Details]
/Applications/Autodesk/*/Maya.app/Contents/MacOS/Maya