Kernel Panic MacBook Pro 2015

[iPaolo]

Ciao a tutti,

dopo diverse vicissitudini con il mio MacBook Pro Retina 13" early 2015 (per ben tre volte è stato in assistenza per lo stesso problema, la seconda volta mi è stata cambiata la scheda logica) il quale sembra avere un problema con Sierra, all'apertura dello schermo dallo stato di stop appaiono diverse distorsioni grafiche che sembrano andarsene dopo qualche manciata di secondo d'uso. Un Genius mi ha riferito che si tratta di un problema noto con Sierra su queste macchine e che Apple ne è al corrente.

Oggi il mio Mac mi ha deliziato con un Kernel Panic, vorrei sapere se qualcuno di voi esperti possa essere così gentile aiutandomi a capire da cosa sia stato originato. Stavo semplicemente usando Safari e Anteprima.

Vi ringrazio in anticipo

Codice: Seleziona tutto

Thu Dec  8 16:04:01 2016

*** Panic Report ***
Panic(CPU 2): NMIPI for spinlock acquisition timeout, spinlock: 0xffffff80162341e0, spinlock owner: 0xffffff8016f3a2b0, current_thread: 0xffffff8016f3a2b0, spinlock_owner_cpu: 0x2
RAX: 0x0000000000000000, RBX: 0xffffff80d5149000, RCX: 0xffffff9120b81000, RDX: 0x0000000000000002
RSP: 0xffffff9135093d70, RBP: 0xffffff9135093d80, RSI: 0xffffff8016f3a2b0, RDI: 0xffffff80162341e0
R8:  0xffffff8004466fb0, R9:  0xffffff8004467530, R10: 0xffffff8004466fb0, R11: 0xffffff81055f5058
R12: 0x0000000000000000, R13: 0xffffff8017bac800, R14: 0x0000000000000000, R15: 0xffffff802573c000
RFL: 0x0000000000000202, RIP: 0xffffff7f8660e345, CS:  0x0000000000000008, SS:  0x0000000000000000
Backtrace (CPU 2), Frame : Return Address
0xffffff81056a3f70 : 0xffffff8003e05991 
0xffffff81056a3fd0 : 0xffffff8003ca5909 
0xffffff9135093d80 : 0xffffff7f86630798 
0xffffff9135093dc0 : 0xffffff7f866147da 
0xffffff9135093e20 : 0xffffff7f863b29bb 
0xffffff9135093e70 : 0xffffff7f863bb9dc 
0xffffff9135093eb0 : 0xffffff7f863bb218 
0xffffff9135093ee0 : 0xffffff80042be7df 
0xffffff9135093f30 : 0xffffff80042bd041 
0xffffff9135093f80 : 0xffffff80042bc626 
0xffffff9135093fb0 : 0xffffff8003ca2af7 
      Kernel Extensions in backtrace:
         com.apple.iokit.IOAcceleratorFamily2(288.15)[51C08EBC-F91D-34E3-90CC-8F3D3011F8B2]@0xffffff7f863af000->0xffffff7f8643ffff
            dependency: com.apple.iokit.IOPCIFamily(2.9)[A55C1363-A09F-3755-9BD3-526A7A2C3B5B]@0xffffff7f84532000
            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[D01B501C-E5B8-36AC-930C-978C205EFEFF]@0xffffff7f8508a000
         com.apple.driver.AppleIntelBDWGraphics(10.2)[EBE6280E-F789-383A-805D-73FE8621E0C2]@0xffffff7f865e7000->0xffffff7f8667bfff
            dependency: com.apple.iokit.IOSurface(153.1)[D3B2D208-487C-3166-9F7D-D6159AABC428]@0xffffff7f84f3d000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[A55C1363-A09F-3755-9BD3-526A7A2C3B5B]@0xffffff7f84532000
            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[D01B501C-E5B8-36AC-930C-978C205EFEFF]@0xffffff7f8508a000
            dependency: com.apple.iokit.IOAcceleratorFamily2(288.15)[51C08EBC-F91D-34E3-90CC-8F3D3011F8B2]@0xffffff7f863af000
      Kernel Extensions in backtrace:
         com.apple.driver.AppleIntelBDWGraphics(10.2)[EBE6280E-F789-383A-805D-73FE8621E0C2]@0xffffff7f865e7000->0xffffff7f8667bfff
            dependency: com.apple.iokit.IOSurface(153.1)[D3B2D208-487C-3166-9F7D-D6159AABC428]@0xffffff7f84f3d000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[A55C1363-A09F-3755-9BD3-526A7A2C3B5B]@0xffffff7f84532000
            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[D01B501C-E5B8-36AC-930C-978C205EFEFF]@0xffffff7f8508a000
            dependency: com.apple.iokit.IOAcceleratorFamily2(288.15)[51C08EBC-F91D-34E3-90CC-8F3D3011F8B2]@0xffffff7f863af000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
16B2657

Kernel version:
Darwin Kernel Version 16.1.0: Wed Oct 19 20:31:56 PDT 2016; root:xnu-3789.21.4~4/RELEASE_X86_64
Kernel UUID: 75CA1C4D-7BF4-321B-B544-D8F1B6D60EF8
Kernel slide:     0x0000000003a00000
Kernel text base: 0xffffff8003c00000
__HIB  text base: 0xffffff8003b00000
System model name: MacBookPro12,1 (Mac-E43C1C25D4880AD6)

System uptime in nanoseconds: 9324866218127
last loaded kext at 9232572630866: com.apple.driver.usb.cdc	5.0.0 (addr 0xffffff7f86c21000, size 28672)
last unloaded kext at 7872453262924: com.apple.driver.usb.AppleUSBHostCompositeDevice	1.1 (addr 0xffffff7f86c1a000, size 28672)
loaded kexts:
com.apple.filesystems.autofs	3.0
com.apple.driver.AudioAUUC	1.70
com.apple.driver.X86PlatformShim	1.0.0
com.apple.driver.AGPM	110.23.11
com.apple.driver.ApplePlatformEnabler	2.7.0d0
com.apple.driver.AppleGraphicsDevicePolicy	3.13.74
com.apple.driver.AppleUpstreamUserClient	3.6.4
com.apple.driver.AppleOSXWatchdog	1
com.apple.driver.AppleHDA	278.23
com.apple.driver.AppleIntelBDWGraphics	10.2.0
com.apple.driver.pmtelemetry	1
com.apple.driver.AppleBacklight	170.9.10
com.apple.iokit.IOUserEthernet	1.0.1
com.apple.driver.AppleLPC	3.1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport	5.0.1f7
com.apple.iokit.IOBluetoothSerialManager	5.0.1f7
com.apple.driver.AppleThunderboltIP	3.0.8
com.apple.driver.AppleMCCSControl	1.2.13
com.apple.driver.AppleSMCLMU	208
com.apple.driver.AppleIntelBDWGraphicsFramebuffer	10.2.0
com.apple.driver.AppleCameraInterface	5.57.0
com.apple.Dont_Steal_Mac_OS_X	7.0.0
com.apple.driver.AppleHV	1
com.apple.driver.AppleIntelSlowAdaptiveClocking	4.0.0
com.apple.driver.AppleUSBCardReader	404.20.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless	1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib	1.0.0
com.apple.BootCache	40
com.apple.filesystems.hfs.kext	366.1.1
com.apple.iokit.IOAHCIBlockStorage	295.20.1
com.apple.driver.AppleAHCIPort	326
com.apple.driver.AppleTopCaseHIDEventDriver	103
com.apple.driver.AirPort.Brcm4360	1110.4.1a8
com.apple.driver.AppleRTC	2.0
com.apple.driver.AppleSmartBatteryManager	161.0.0
com.apple.driver.AppleACPIButtons	5.0
com.apple.driver.AppleHPET	1.8
com.apple.driver.AppleSMBIOS	2.1
com.apple.driver.AppleACPIEC	5.0
com.apple.driver.AppleAPIC	1.7
com.apple.nke.applicationfirewall	172
com.apple.security.quarantine	3
com.apple.security.TMSafetyNet	8
com.apple.driver.usb.cdc	5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice	1.1
com.apple.kext.triggers	1.0
com.apple.driver.DspFuncLib	278.23
com.apple.kext.OSvKernDSPLib	525
com.apple.driver.AppleGraphicsControl	3.13.74
com.apple.driver.AppleBacklightExpert	1.1.0
com.apple.iokit.IOSurface	153.1
com.apple.iokit.IOBluetoothHostControllerUSBTransport	5.0.1f7
com.apple.iokit.IOBluetoothHostControllerTransport	5.0.1f7
com.apple.iokit.IONDRVSupport	2.4.1
com.apple.iokit.IOBluetoothFamily	5.0.1f7
com.apple.driver.AppleHDAController	278.23
com.apple.iokit.IOHDAFamily	278.23
com.apple.iokit.IOAudioFamily	205.11
com.apple.vecLib.kext	1.2.0
com.apple.driver.AppleSMBusController	1.0.14d1
com.apple.AppleGraphicsDeviceControl	3.13.74
com.apple.iokit.IOAcceleratorFamily2	288.15
com.apple.iokit.IOGraphicsFamily	2.4.1
com.apple.driver.X86PlatformPlugin	1.0.0
com.apple.driver.IOPlatformPluginFamily	6.0.0d8
com.apple.iokit.IOSerialFamily	11
com.apple.driver.AppleSMC	3.1.9
com.apple.driver.AppleSSE	1.0
com.apple.iokit.IOSlowAdaptiveClockingFamily	1.0.0
com.apple.iokit.IOSCSIBlockCommandsDevice	394
com.apple.iokit.IOUSBMassStorageDriver	131.1.1
com.apple.iokit.IOSCSIArchitectureModelFamily	394
com.apple.driver.usb.networking	5.0.0
com.apple.filesystems.hfs.encodings.kext	1
com.apple.iokit.IOAHCIFamily	288
com.apple.driver.AppleThunderboltDPInAdapter	4.5.5
com.apple.driver.AppleThunderboltDPAdapterFamily	4.5.5
com.apple.driver.AppleThunderboltPCIDownAdapter	2.0.5
com.apple.driver.AppleHIDKeyboard	197
com.apple.driver.AppleMultitouchDriver	368.4
com.apple.driver.AppleInputDeviceSupport	76.4
com.apple.driver.AppleHSSPIHIDDriver	49
com.apple.driver.AppleThunderboltNHI	4.1.6
com.apple.iokit.IOThunderboltFamily	6.2.3
com.apple.iokit.IO80211Family	1200.12.2
com.apple.driver.mDNSOffloadUserClient	1.0.1b8
com.apple.iokit.IONetworkingFamily	3.2
com.apple.driver.corecapture	1.0.4
com.apple.driver.AppleHSSPISupport	49
com.apple.driver.AppleIntelLpssSpiController	3.0.60
com.apple.driver.AppleIntelLpssGspi	3.0.60
com.apple.driver.AppleIntelLpssDmac	3.0.60
com.apple.driver.usb.AppleUSBXHCIPCI	1.1
com.apple.driver.usb.AppleUSBXHCI	1.1
com.apple.driver.usb.AppleUSBHostPacketFilter	1.0
com.apple.iokit.IOUSBFamily	900.4.1
com.apple.driver.AppleUSBHostMergeProperties	1.1
com.apple.driver.AppleEFINVRAM	2.1
com.apple.driver.AppleEFIRuntime	2.0
com.apple.iokit.IOHIDFamily	2.0.0
com.apple.iokit.IOSMBusFamily	1.1
com.apple.security.sandbox	300.0
com.apple.kext.AppleMatch	1.0.0d1
com.apple.driver.AppleKeyStore	2
com.apple.driver.AppleMobileFileIntegrity	1.0.5
com.apple.driver.AppleCredentialManager	1.0
com.apple.driver.KernelRelayHost	1
com.apple.iokit.IOUSBHostFamily	1.1
com.apple.driver.AppleBusPowerController	1.0
com.apple.driver.DiskImages	444.20.3
com.apple.iokit.IOStorageFamily	2.1
com.apple.iokit.IOReportFamily	31
com.apple.driver.AppleFDEKeyStore	28.30
com.apple.driver.AppleACPIPlatform	5.0
com.apple.iokit.IOPCIFamily	2.9
com.apple.iokit.IOACPIFamily	1.4
com.apple.kec.Libm	1
com.apple.kec.pthread	1
com.apple.kec.corecrypto	1.0
panic(cpu 0 caller 0xffffff7f8660e2f1): "Spinlock acquisition timed out: lock=0xffffff80162341e0, lock owner thread=0xffffff8016f3a2b0, current_thread: 0xffffff80192e4498, lock owner active on CPU 0x2, current owner: 0xffffff8016f3a2b0"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3789.21.4/osfmk/i386/locks_i386.c:418
Backtrace (CPU 0), Frame : Return Address
0xffffff9134f7b840 : 0xffffff8003cf368c 
0xffffff9134f7b8c0 : 0xffffff7f8660e2f1 
0xffffff9134f7b8e0 : 0xffffff7f865f7ba0 
0xffffff9134f7b910 : 0xffffff7f865f7b27 
0xffffff9134f7b930 : 0xffffff7f8664170f 
0xffffff9134f7b960 : 0xffffff7f863bb732 
0xffffff9134f7b9e0 : 0xffffff7f863cd68b 
0xffffff9134f7ba50 : 0xffffff7f863b4e5e 
0xffffff9134f7ba70 : 0xffffff80042e7194 
0xffffff9134f7bb20 : 0xffffff80042e56b0 
0xffffff9134f7bb80 : 0xffffff80042ee761 
0xffffff9134f7bcc0 : 0xffffff8003dc5f28 
0xffffff9134f7bdd0 : 0xffffff8003cf843c 
0xffffff9134f7be30 : 0xffffff8003cd5f61 
0xffffff9134f7be80 : 0xffffff8003ce9957 
0xffffff9134f7bf10 : 0xffffff8003df26ae 
0xffffff9134f7bfb0 : 0xffffff8003ca5f66 
      Kernel Extensions in backtrace:
         com.apple.iokit.IOAcceleratorFamily2(288.15)[51C08EBC-F91D-34E3-90CC-8F3D3011F8B2]@0xffffff7f863af000->0xffffff7f8643ffff
            dependency: com.apple.iokit.IOPCIFamily(2.9)[A55C1363-A09F-3755-9BD3-526A7A2C3B5B]@0xffffff7f84532000
            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[D01B501C-E5B8-36AC-930C-978C205EFEFF]@0xffffff7f8508a000
         com.apple.driver.AppleIntelBDWGraphics(10.2)[EBE6280E-F789-383A-805D-73FE8621E0C2]@0xffffff7f865e7000->0xffffff7f8667bfff
            dependency: com.apple.iokit.IOSurface(153.1)[D3B2D208-487C-3166-9F7D-D6159AABC428]@0xffffff7f84f3d000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[A55C1363-A09F-3755-9BD3-526A7A2C3B5B]@0xffffff7f84532000
            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[D01B501C-E5B8-36AC-930C-978C205EFEFF]@0xffffff7f8508a000
            dependency: com.apple.iokit.IOAcceleratorFamily2(288.15)[51C08EBC-F91D-34E3-90CC-8F3D3011F8B2]@0xffffff7f863af000

BSD process name corresponding to current thread: com.apple.WebKit

System Profile:
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x133), Broadcom BCM43xx 1.0 (7.21.171.47.1a8)
Bluetooth: Version 5.0.1f7, 3 services, 17 devices, 1 incoming serial ports
Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80AD, 0x483943434E4E4E424C54414C41522D4E5544
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80AD, 0x483943434E4E4E424C54414C41522D4E5544
USB Device: USB 3.0 Bus
USB Device: Bluetooth USB Host Controller
Serial ATA Device: APPLE SSD SM0256G, 251 GB
Model: MacBookPro12,1, BootROM MBP121.0167.B17, 2 processors, Intel Core i5, 2,7 GHz, 8 GB, SMC 2.28f7
Network Service: Wi-Fi, AirPort, en0
Graphics: Intel Iris Graphics 6100, Intel Iris Graphics 6100, Built-In

[iPaolo]

Questo è il problema a cui mi riferivo, compare appena apro il Mac resuscitandolo dallo stato di stop.

[Simone.m]

Ipotizzo sia lo schermo da sostituire, forse anche la scheda logica

[iPaolo]

Ipotizzo sia lo schermo da sostituire, forse anche la scheda logica

La distorsione grafica che appare al rientro dallo stato di stop mi è stata giustificata, dicono che sia un problema legato a Sierra. Ho portato il Mac in assistenza 3 volte in un Apple Store, la prima volta mi è stato detto che non vi erano problemi evidenti e hanno solo riallineato la ventola e la relativa guarnizione, la seconda volta mi è stata sostituita la scheda logica, la terza ed ultima volta hanno testato il computer per quasi una settimana contattando anche "degli ingegneri" i quali hanno affermato che tale problema si è verificato su altri portatili come il mio. Su El Capitan tale inconveniente non si verificava, quindi è probabile che sia veramente una questione legata a Sierra.
Per quanto riguarda il Kernel Panic si tratta solo di una "casualità"?

[iPaolo]

Aggiungo, se potesse servire, il resoconto di Etrecheck:

EtreCheck version: 3.1.5 (343)
Report generated 2016-12-18 22:16:28
Download EtreCheck from https://etrecheck.com" onclick="window.open(this.href);return false;
Runtime 1:39
Performance: Excellent

Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.

Problem: Computer is restarting

Hardware Information: ⓘ
MacBook Pro (Retina, 13-inch, Early 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro12,1
1 2,7 GHz Intel Core i5 (i5-5257U) CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1867 MHz ok
BANK 1/DIMM0
4 GB DDR3 1867 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 49

Video Information: ⓘ
Intel Iris Graphics 6100
Color LCD 3360 x 2100

System Software: ⓘ
macOS Sierra 10.12.2 (16C67) - Time since boot: about one hour

Disk Information: ⓘ
APPLE SSD SM0256G disk0 : (251 GB) (Solid State - TRIM: Yes)
[Show SMART report]
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 250.14 GB (209.40 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

USB Information: ⓘ
Broadcom Corp. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ
Anywhere

System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 178 Apple tasks
[running] 95 Apple tasks

System Launch Daemons: ⓘ
[not loaded] 43 Apple tasks
[loaded] 168 Apple tasks
[running] 99 Apple tasks

Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-11-16) [Support]
[loaded] com.adobe.AdobeCreativeCloud.plist (2016-11-16) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2016-11-24) [Support]

Launch Daemons: ⓘ
[running] com.adobe.adobeupdatedaemon.plist (2016-11-16) [Support]
[running] com.adobe.agsservice.plist (2016-11-16) [Support]
[loaded] com.malwarebytes.HelperTool.plist (2016-11-16) [Support]
[loaded] com.microsoft.autoupdate.helpertool.plist (2016-10-10) [Support]
[loaded] com.microsoft.office.licensingV2.helper.plist (2016-10-10) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2016-11-24) [Support]

User Launch Agents: ⓘ
[loaded] com.google.keystone.agent.plist (2016-11-18) [Support]

Internet Plug-ins: ⓘ
JavaAppletPlugin: Java 8 Update 111 build 14 (2016-11-24) Check version
AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-11-16) [Support]
QuickTime Plugin: 7.7.3 (2016-12-13)

Safari Extensions: ⓘ
Adblock Plus - Eyeo GmbH - https://adblockplus.org/" onclick="window.open(this.href);return false; (2016-12-13)

3rd Party Preference Panes: ⓘ
Java (2016-09-23) [Support]

Time Machine: ⓘ
Time Machine not configured!

Top Processes by CPU: ⓘ
4% com.apple.WebKit.WebContent(2)
4% WindowServer
3% kernel_task
3% Safari
2% fontd

Top Processes by Memory: ⓘ
770 MB com.apple.WebKit.WebContent(2)
764 MB kernel_task
401 MB Safari
328 MB Telegram
319 MB Microsoft Word

Virtual Memory Information: ⓘ
2.96 GB Available RAM
42 MB Free RAM
5.04 GB Used RAM
2.92 GB Cached files
0 B Swap Used

Diagnostics Information: ⓘ
Dec 18, 2016, 09:05:50 PM Self test - passed
Dec 8, 2016, 04:04:01 PM /Library/Logs/DiagnosticReports/Kernel_2016-12-08-160401_[redacted].panic [Details]