IMac si spegne da solo

[Nina]

Buongiorno a tutti e buona domenica =)
Come sempre siete gli unici in grado di salvarmi dal panico totale.
Possiedo un Imac del 2013 versione macOS Mojave versione 10.14.6.
Questa mattina utilizzando semplicemente photoshop, all'improvviso schermo nero e poi il riavvio in automatico; ho ripreso a lavorare tranquillamente ma è capitato una seconda volta. adesso non sto utilizzando photoshop e sembra non capitare più il problema ma dovrei verificare nelle prossime ore.
Cosa potrebbe essere la causa?
In attesa di un vostro riscontro, ringrazio di cuore tutti voi magnifici


metto il report dell'errore :

Anonymous UUID: 49737D53-89FD-AD4B-4661-075D1E87295F

Sun Apr 14 11:58:46 2024

*** Panic Report ***
panic(cpu 1 caller 0xffffff802a0dab9d): Kernel trap at 0xffffff802a0bd2c6, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffff8246d4f858, CR3: 0x00000002620c5075, CR4: 0x00000000001626e0
RAX: 0x000000000026f5fe, RBX: 0xfffffeb60d169fb0, RCX: 0xffffffffffffff01, RDX: 0xffffff8246d4f840
RSP: 0xffffff9152553ab0, RBP: 0xffffff9152553b20, RSI: 0x00007fff8fdf6000, RDI: 0xffffff803ae63320
R8: 0x0000000000000000, R9: 0xffffff804ee01340, R10: 0xffffff802a8a2c40, R11: 0x0000008000000000
R12: 0xffffff803d3a1a80, R13: 0x000000018d736000, R14: 0x0000000000248099, R15: 0x00000000000000df
RFL: 0x0000000000010202, RIP: 0xffffff802a0bd2c6, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffff8246d4f858, Error code: 0x0000000000000000, Fault CPU: 0x1, PL: 2, VF: 5

Backtrace (CPU 1), Frame : Return Address
0xffffff9152553580 : 0xffffff8029fad5cd
0xffffff91525535d0 : 0xffffff802a0e9245
0xffffff9152553610 : 0xffffff802a0da97a
0xffffff9152553680 : 0xffffff8029f5a9d0
0xffffff91525536a0 : 0xffffff8029facfe7
0xffffff91525537c0 : 0xffffff8029face33
0xffffff9152553830 : 0xffffff802a0dab9d
0xffffff91525539a0 : 0xffffff8029f5a9d0
0xffffff91525539c0 : 0xffffff802a0bd2c6
0xffffff9152553b20 : 0xffffff802a065378
0xffffff9152553b70 : 0xffffff802a078dc0
0xffffff9152553bc0 : 0xffffff802a07a2c1
0xffffff9152553bf0 : 0xffffff802a05c248
0xffffff9152553c60 : 0xffffff802a05a9ab
0xffffff9152553cb0 : 0xffffff802a05be06
0xffffff9152553ce0 : 0xffffff802a05af41
0xffffff9152553d20 : 0xffffff802a045e0d
0xffffff9152553e80 : 0xffffff802a04d6b5
0xffffff9152553ec0 : 0xffffff8029fa053e
0xffffff9152553ef0 : 0xffffff802a0c0847
0xffffff9152553fa0 : 0xffffff8029f5b1b6

BSD process name corresponding to current thread: Adobe Photoshop

Mac OS version:
18G9323

Kernel version:
Darwin Kernel Version 18.7.0: Tue Jun 22 19:37:08 PDT 2021; root:xnu-4903.278.70~1/RELEASE_X86_64
Kernel UUID: 041B6A6D-CD16-36FA-88B9-E32FF46EF89F
Kernel slide: 0x0000000029c00000
Kernel text base: 0xffffff8029e00000
__HIB text base: 0xffffff8029d00000
System model name: iMac13,1 (Mac-00BE6ED71E35EB86)

System uptime in nanoseconds: 458377379734
last loaded kext at 17110272566: com.apple.driver.AppleBluetoothHIDKeyboard 208 (addr 0xffffff7fad59f000, size 16384)
last unloaded kext at 185200391148: com.apple.driver.AppleUSBMergeNub 900.4.2 (addr 0xffffff7facce0000, size 12288)
loaded kexts:
com.apple.filesystems.msdosfs 1.10
com.apple.fileutil 20.036.15
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AGPM 110.25.11
com.apple.driver.ApplePlatformEnabler 2.7.0d0
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleMikeyHIDDriver 131
com.apple.driver.AppleMikeyDriver 282.54
com.apple.AGDCPluginDisplayMetrics 3.50.16
com.apple.driver.AppleHDA 282.54
com.apple.driver.AppleHV 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.IOBluetoothSerialManager 6.0.14d13
com.apple.driver.pmtelemetry 1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleUpstreamUserClient 3.6.5
com.apple.GeForce 12.0.0
com.apple.driver.AppleSMCLMU 212
com.apple.driver.AppleThunderboltIP 3.1.2
com.apple.driver.eficheck 1
com.apple.driver.AppleIntelHD4000Graphics 12.1.0
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleMCCSControl 1.5.9
com.apple.driver.AppleIntelFramebufferCapri 12.1.0
com.apple.filesystems.apfs 945.275.10
com.apple.driver.AppleVirtIO 2.1.3
com.apple.filesystems.hfs.kext 407.200.4
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.BootCache 40
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.AppleSystemPolicy 1.0
com.apple.iokit.AppleBCM5701Ethernet 10.3.3
com.apple.private.KextAudit 1.0
com.apple.driver.AirPort.Brcm4360 1400.1.1
com.apple.driver.AppleSDXC 1.7.6
com.apple.driver.AppleAHCIPort 329.260.5
com.apple.driver.AppleACPIButtons 6.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 6.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 220.0.0
com.apple.nke.applicationfirewall 202
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 220.0.0
com.apple.driver.AppleBluetoothHIDKeyboard 208
com.apple.driver.IOBluetoothHIDDriver 6.0.14d13
com.apple.driver.AppleHIDKeyboard 208
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 282.54
com.apple.kext.OSvKernDSPLib 528
com.apple.iokit.IOAVBFamily 760.6
com.apple.plugin.IOgPTPPlugin 740.2
com.apple.iokit.IOSkywalkFamily 1
com.apple.driver.AppleSSE 1.0
com.apple.nvidia.driver.NVDAGK100Hal 12.0.0
com.apple.nvidia.driver.NVDAResman 12.0.0
com.apple.AppleGPUWrangler 3.50.16
com.apple.driver.AppleHDAController 282.54
com.apple.iokit.IOHDAFamily 282.54
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d8
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleThunderboltEDMSink 4.2.0
com.apple.driver.AppleSMBusController 1.0.18d1
com.apple.iokit.IONDRVSupport 530.51
com.apple.iokit.IOAcceleratorFamily2 404.15
com.apple.iokit.IOSurface 255.6.1
com.apple.AppleGraphicsDeviceControl 3.50.16
com.apple.iokit.IOGraphicsFamily 530.68
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.14d13
com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.14d13
com.apple.iokit.IOBluetoothHostControllerTransport 6.0.14d13
com.apple.iokit.IOBluetoothFamily 6.0.14d13
com.apple.driver.usb.IOUSBHostHIDDevice 1.2
com.apple.iokit.IOAudioFamily 206.5
com.apple.vecLib.kext 1.2.0
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2
com.apple.driver.usb.AppleUSBHub 1.2
com.apple.iokit.IOSerialFamily 11
com.apple.filesystems.hfs.encodings.kext 1
com.apple.driver.AppleThunderboltDPInAdapter 5.6.9
com.apple.driver.AppleThunderboltDPOutAdapter 5.6.9
com.apple.driver.AppleThunderboltDPAdapterFamily 5.6.9
com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.5
com.apple.iokit.IOAHCIBlockStorage 301.270.1
com.apple.iokit.IOEthernetAVBController 1.1.0
com.apple.driver.AppleThunderboltNHI 4.7.9
com.apple.iokit.IOThunderboltFamily 6.8.7
com.apple.iokit.IO80211Family 1200.12.2
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.driver.corecapture 1.0.4
com.apple.iokit.IOAHCIFamily 288
com.apple.driver.usb.AppleUSBXHCIPCI 1.2
com.apple.driver.usb.AppleUSBXHCI 1.2
com.apple.driver.usb.AppleUSBEHCIPCI 1.2
com.apple.driver.usb.AppleUSBEHCI 1.2
com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
com.apple.iokit.IOUSBFamily 900.4.2
com.apple.driver.AppleUSBHostMergeProperties 1.2
com.apple.driver.AppleEFINVRAM 2.1
com.apple.driver.AppleEFIRuntime 2.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.security.quarantine 3
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 493.0.0
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleEffaceableStorage 1.0
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleUSBTDM 456.260.3
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.iokit.IOUSBMassStorageDriver 145.200.2
com.apple.iokit.IOSCSIBlockCommandsDevice 408.250.3
com.apple.iokit.IOSCSIArchitectureModelFamily 408.250.3
com.apple.iokit.IOStorageFamily 2.1
com.apple.kext.CoreTrust 1
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.KernelRelayHost 1
com.apple.iokit.IOUSBHostFamily 1.2
com.apple.driver.usb.AppleUSBCommon 1.0
com.apple.driver.AppleBusPowerController 1.0
com.apple.driver.AppleSEPManager 1.0.1
com.apple.driver.IOSlaveProcessor 1
com.apple.iokit.IOTimeSyncFamily 740.2
com.apple.iokit.IONetworkingFamily 3.4
com.apple.iokit.IOReportFamily 47
com.apple.driver.AppleACPIPlatform 6.1
com.apple.driver.AppleSMC 3.1.9
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.Libm 1
com.apple.kec.corecrypto 1.0

EOF
Model: iMac13,1, BootROM 422.0.0.0.0, 4 processors, Intel Core i5, 2,7 GHz, 8 GB, SMC 2.9f5
Graphics: kHW_NVidiaGeForceGT640MItem, NVIDIA GeForce GT 640M, spdisplays_pcie_device, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (7.21.190.34 AirPortDriverBrcm4360-1325.3)
Bluetooth: Version 6.0.14d13, 3 services, 27 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: TS1TSSD230S, 1,02 TB
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB 3.0 Bus
USB Device: STORE N GO
USB Device: 2.4G Wireless Mouse
USB Device: USB Flash Drive
Thunderbolt Bus: iMac, Apple Inc., 23.4

[Alberto.G]

Ciao Nina, ho visto ora il tuo post.
La situazione è questa: hai avuto un Kernel Panic ed in effetti scorrendo il report ho letto questo (tradotto):
Nome del processo BSD corrispondente al thread corrente: Adobe Photoshop

In sostanza abbiamo la conferma che il processo BSD in esecuzione era quello di Adobe Photoshop al momento del thread andato in panico.
Potrebbe trattarsi di un errore di pagina (vedi riferimento type 14=page fault) del processo in esecuzione di Adobe Photoshop.

E’ evidente che, non essendo ingegneri di Apple, non abbiamo la sicurezza al 100%… ma qualcosa di vicino può essere!

Come hai scritto, ti consiglio di tenere sotto controllo il tuo iMac, provando ancora ad utilizzare quel software per avere la conferma.
Domande:
1) hai di recente eseguito aggiornamenti del sistema operativo?
2) è la prima volta che ti capita un Kernel Panic eseguendo lavori con il software Photoshop?
3) hai verificato se in queste ultime settimane ci sia stato un aggiornamento del software Photoshop?

Altra cosa, nel frattempo può essere utile anche un controllo della tua macchina.
Non so se hai già installato l’app DetectX Swift ed in questo caso dovresti inviarci il report Profile che viene prodotto dalla scansione.
Se non la conosci proprio ti conviene scaricarla ed installarla (è gratis).
Ho predisposto un Tutorial che ti sarà molto utile; vedi link
viewtopic.php?f=33&t=52394

[Scialla]

Hai cambiato o aggiunto banchi di RAM?
type 14=page fault è sintomo di un banco di RAM guasto o con problemi, come ripetuto molte volte sul forum....

Se hai cambiato o aggiunto RAM, prova a rimettere la vecchia o prova a togliere un banco di RAM per volta e riprovare se ti da il kernel, fino ad individuare il banco problematico